Returns & Exchanges
At Stay Cold Apparel, we want you to be fully satisfied with your gear. If your item doesn't fit or meet your expectations, you can return or exchange it within 30 days of delivery.
1
Check Eligibility
Ensure your items are unworn, unwashed, and in their original packaging with all tags still attached.
2
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
3
Pack and Ship
Securely pack the items and attach the provided return shipping label to the outside of your package.
4
Receive Refund or Exchange
Once our warehouse inspects your return, we will process your refund to the original payment method or ship out your exchange within 5-7 business days.
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30-Day Window
Return within 30 days of delivery
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Free Returns
Prepaid shipping label provided
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Fast Refunds
5-7 business days processing